The Operations Manager will be responsible for the effective operational management of the hotel. Specifically, the Operations Manager will be responsible for performing the following tasks to the highest standards:

• Work in conjunction with the Assistant General Manager to actively manage key property issues (including capital projects; customer service; refurbishment).
• Assist the development of meaningful, achievable hotel budgets and other short and long-term hotel strategic goals.
• Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded.
• Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations.
• Comply and exceed Hotel Service Standard.
• Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action.
• Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel.
• Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction.
• Hold regular briefings and communication meetings with the HOD team

To successfully fill this role, you must possess the following qualifications, attitudes, behaviors, skills, and values that follow:

• A Degree or Diploma in Hotel Management or equivalent.
• Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management.
• Minimum 6 years work experience in the hospitality industry.
• The ability to speak English, French, and two (2) Nigerian languages will be an advantage.
• Preferably female.