• Assist Operations Manager in supervising daily operations of the Hotel.
• Develop a productive, profitable, and achievement-oriented working environment for employees.
• Address operational issues and concerns in a timely fashion.
• Supervise operations team to ensure operational excellence and excellent customer services.
• Educate operations team on best practices, company policies, and service excellence standards.
• Develop and maintain operational guidelines for staff.
• Oversee operational cost, risk, and audit activities.
• Determine staffing requirements and work assignments.
• Perform routine maintenance and repair works for equipment.
• Maintain the facility clean, safe, and organized.
• Coordinate with Operation Manager in different operational issues and promotional activities.
• Evaluate current operational strategies and recommend improvements.
• Generate operational reports for management

To successfully fill this role, you must possess the following qualifications and skills:

• A Bachelor’s degree in hospitality management or other related courses.
• 5+ years of experience working in a hotel or the hospitality industry required
• A proven record of experience managing a team, preferably in a hospitality role, is required
• Have superb communication skills, organizational skills, and problem-solving skills
• Proven customer service experience as a manager; strong guest-focused mentality