Training typically effects a change in behaviour and ultimately staff output. The staying power of results is minimal without a deliberate effort to reinforce learning.

Research indicates it takes approximately 30 days to form a new behaviour and 60‐90 days to break old ones and replace them with new ones. Without our FOCOS™ (Follow-Up Coaching Support) System, people typically return to their comfort zones. Coaching provides that support system so new behaviours are sustained.

The objective of FOCOS™ is to support participants in effective application of new knowledge to the job and to demonstrate how continuous application will positively impact the bottom line.